Canadian Web Hosting -

david miklik

So I'm just following up on my previous report - David - Drabek Technologies Ltd. - Ticket No#1508548 hoping $hit will hit the fan and something will change, where We are now 3 weeks of email issues, now is Friday and I do not see any of the emails from Thursday, since last week We had another 4 different technicians looking at the problem, I personally had two online sessions where all supposed to be good after. Funny enough after my review I get direct phone call where We just directed our issue to already going report, otherwise girls on the front desk have to spend hours every morning to get hold of anybody, and We usually getting person that is changing the server settings in our thunderbird or outlook setting, which is obviously not the issue here, basically our whole company is now trying to send everything from Webmail - online email access ( so no personal computer setting is involved ) but even that We where not been able to send and received emails yesterday whole day and before it was always on and off, so We really lost a lot of time now. I assume WHC Tech support really lacking knowledgeable people if you have real problem that is more complex than setting of your email manager on your personal computer and for some reason they are not able to follow up on the issues to make som progress..... Seriously disappointed and We are already looking into changing provider, We already lose more than We saved by using WHC....

DJ Winarski

This is terrible web hosting. For only a few months every summer I have to use webmail and the service is down Every. Single. Day. right in the middle of the day! I lose hours of productivity because of this! I would never again choose to use this service.

Shawn W.

They deleted my last review. Their customer service has significantly declined.

J Sutherland

I used Canadian Web Hosting from April 2009 to July 2023 as a web host. There were many down times for my site over those years, but it did get slightly better when I went to VPS. The service people were helpful within the limits of their skill sets, so they could solve some of the issues.
When they couldn’t solve a problem, they would blame it on “overloads in the area” or some other external factor. If the downtime was significant, they would run the clock with vague promises about when it would be fixed.
The site was down for a few days on several occasions--this cost me money and credibility with my advertisers and readers. I had to be a human meat shield for their poor service. They did compensate me with some rebates for down time, but it didn’t cover what we lost with credibility.
The conclusion with Canadian Web Hosting came in June when the site was down for five days--I had to explain to my customers and readers why we were offline for almost a week because we are a daily information website. Their service people gave no deadlines, no explanations, plus they started copying and pasting the same basic reply.
I left Canadian Web Hosting a month ago—when I inquired yesterday about why my refund wasn’t sent by check, I got another typical runaround, vague answer.
If you’re okay with service interruptions and non-answers from tech people Canadian Web Hosting is your place but my experience over a decade wasn’t great.

P Ditty

These guys have some A+ talent and support here

Jarred to name one shamelessly. I have been selling and dealing with client care and support staff for decades. What a wonderful company. Thank you

Sean Carrie

Another 5 star review after many satisfied years. This time it's for Philip, who resurrected my wordpress site from a continual loop of me ripping out my hair. Super fast and even went above and beyond to make additional tweaks that made my site about 300% faster.

Sarah Brown

I'm a new dedicated server client - 3 months in. From the sales process, which was spearheaded by knowledgeable people vs. just salespeople (major hat tip to Jarrod Dujmovic), to the excellent turnaround on all of my setup tickets, I'm VERY pleased with my switch to this company. This is the fourth company I've had a dedicated server with, and in my opinion, the best.

Keivan Nasirnia

Canadian Web Hosting is one of the best if you want to waste time and money!